Sympli FAQs


Do you use only locally sourced (Nigerian) ingredients?

We use 100% locally sourced Nigerian Yam, Plantain and Sweet potatoes in our range.

How can we be sure that your Yam, Plantain and Sweet potato is actually from Nigeria?

All our Yam, Plantain and Sweet Potato is procured directly from local farmers and suppliers across various states in Nigeria depending on the type of produce. We keep it local to help create employment, to ensure authenticity and to support the economy.

How do you ensure world class standards?

Absolutely! You can rest assured that all our products are grown, picked, and packed in Nigeria. The Sympli processing facility is a world class facility and is British Retail Consortium (BRC) certified (with Grade ‘A’ standard since 2018).

Our facility is HACCP certified by Intertek Global, approved by NAFDAC and The Standards Organization of Nigeria (SON).

Every batch undergoes organoleptic and microbial analysis to ensure safety and top quality for human consumption. At Sympli, providing you the best quality is our promise!

Are your products certified?

Sympli is the first food factory to be British Retail Consortium (BRC) approved in Nigeria, a certificate we have maintained for over 5 years with Grade A standing. We are also approved by the National Agency for Food and Drugs Administration and control (NAFDAC), The Standards Organization of Nigeria (SON) and HACCP certified by Intertek Global. Further to this we are MANCAP, cGMP and locally audited and approved by several international Quick Service Restaurants (QSRs).

But what do these actually mean for you?

  • HACCP (Hazard Analysis and Critical Control Point): This certification is here to control any potential hazards and ensure the Food Safety and Quality for consumers.
  • British Retail Consortium Issue-*8, Grade-A: This certification is here to ensure Food Safety, Quality and Legality in all realms of the operation.
  • cGMP (Current Good Manufacturing Practices): These are guidelines recommended by legal agencies to control the manufacturing process and packaging to maintain quality for the final consumer.
  • SON (The Standards Organization of Nigeria): This statutory body aims to standardise and regulate the quality of all products in Nigeria.
  • MANCAP (Mandatory Conformity Assessment Programme): This is a mandatory product certification scheme put in place by SON to ensure that all locally manufactured products in the Nigeria conform to the relevant Nigerian Industrial Standards (NIS).
  • NAFDAC (National Agency for Food and Drugs Administration and control): federal agency under the Federal Ministry of Health that is responsible for regulating and controlling the manufacture, importation, exportation, advertisement, distribution, sale and use of; food, drugs, cosmetics, medical devices, chemicals and packaged water.

What ingredients do you use in your products?

We pride ourselves on offering real and simple food to our customers, we have no artificial colourants or flavours, no sugars and no added fragrances. All our products are made from fresh vegetables and vegetable oil, delivering you convenient and delicious products you can enjoy!

What is the idea behind Sympli?

Sympli offers crispy and delicious yam fries in 5 minutes!

We decided to focus on adding value and freezing Yam into fries because over 40% of the Yam grown in Nigeria is wasted after harvest.

We have now expanded to offer Ripe Plantain Chops and Sweet Potato cubes, Sympli aims to offer authentic African ingredients year-round in a way that are wholesome, delicious, and easy, which in turn will reduce post-harvest loss, create jobs, and sustainably increase global food supply.

What’s New at Sympli?

We have launched a brand-NEW product! Our Sweet Potato Cubes are available in a 500g and 2.5kg pack at a variety of trusted retailers!

Are Yams good for you?

According to research done by IITA, Yams are nutrient-dense and are a great source of fibre, nutrients, and minerals. Yams are also high in potassium and manganese, which are important for supporting bone health, growth, metabolism as well as heart function. Yams also provide copper and antioxidants which are known to assist with red blood cell production, iron absorption and improved immune systems. In this study Yams are linked to a variety of health benefits that researchers feel should be investigated further for medical and health purposes.

Are Sweet Potatoes good for you?

According to research by the USDA Sweet potatoes are lower in calories and carbohydrates than your average potato. Sweet potatoes are also higher in vitamin A than potatoes, with one sweet potato able to provide more than your daily vitamin A needs. Sweet potatoes are also rich in other nutrients such as vitamin C, Vitamin B6, potassium and magnesium.

Are Plantains good for you?

Research by the IITA shows that plantains are good source of magnesium, potassium (they have even more than potassium than bananas!), vitamin A, and vitamin K. Plantains also provide fiber along with some vitamin C and B vitamins, such as thiamin and riboflavin.

Is there a lot of salt in your products?

Yam, Plantain and Sweet Potato are naturally low in salt. We do not use salt as an ingredient, preferring to leave it to our customers to add their own salt, if desired.

What about SAPP?

Sodium acid pyrophosphate (SAPP), or disodium pyrophosphate, is found in baking soda and is extensively used in the food industry in potato products, tuna, and meat to prevent darkening.

We use a tiny amount (less than 1%) as a processing aid to prevent the surface of our products from changing colour. Without it our products would turn brown, just as a potato, avocado, or apple does once cut and left in the open.

Do you use any sugar?

There are NO added sugars, NO added colours and NO added fragrances. All our products are made from fresh vegetables and vegetable oil, delivering you convenient and delicious products where you can enjoy their original taste!

Do you use any nuts, shellfish, dairy, gluten, or meat in your factory?

Our factory does not utilize any nuts, shellfish, dairy, gluten, or meat in its processing or within the factory. As yam, plantain and sweet potato are naturally gluten free, vegetarian, and vegan, and since we do not produce any other products in our factory, we decided NOT to pursue certification to this effect, but will do so later if the need arises.

How are your products made?

Our product process is fairly simple; we take the vegetables (yam, plantain or sweet potato), we wash them, peel them, cut them and then par-fry in vegetable oil. After this we rapidly freeze them at an exceedingly low temperature. This flash freezing process locks in vitamins, minerals and prevents decay so you can enjoy the same delicious taste without compromising on nutrition.

Do you use quality ingredients?

All our produce goes through rigorous quality checks before arriving on your plate. Before we place our order, we do a pre-purchase sample check to ensure the crop meets our strict standards. Upon receipt we conduct organoleptic analysis to ensure ingredient quality before we cut & cook our fruits & vegetables to produce our delicious snack. Finally after production they go through microbial checks to make sure you and your family get the absolute best quality when you buy Sympli.

Do you add sugar to your products to make them taste sweeter?

We do not add any sugar! All our products are made to offer you the traditional fresh taste, suitable for the whole family.


Can I store Sympli in my refrigerator?

No, Sympli products are meant to be kept frozen until ready to use. Frozen products require a minimum storage temperature of -18° Celsius (0° Fahrenheit) or colder at all times. The temperature of your refrigerator is too warm to store Sympli, so only store the product in a freezer or in the freezer section of your fridge.

Should I thaw/defrost the ingredients before using?

No, you do not need to defrost the ingredients. You only need to remove the Sympli bag from the freezer, open and begin cooking per the instructions on the bag. It’s that easy!

How do I cook Sympli Products?

Our products are easy to prepare and can be cooked in a variety of ways such as frying, air-frying or oven baking. Head over to our Recipe corner for some easy ideas on how to prepare our products.

Do I have to wash the yam or sweet potato before I use it?

No, all Sympli products have already been washed, all you have to do is open the pack, fry (or even bake) and enjoy!

Do I have to defrost it before I use it?

No, Sympli products don’t need to be defrosted at all. No waiting required at all, you can cook them straight from frozen!

Can Sympli be eaten as a Snack?

Of course! At Sympli we believe everyone deserved nutritious, delicious home-cooked meals, no matter how busy you are! Sympli products are great snacks for the whole family.

Can I store Sympli in my refrigerator?

No, Sympli is a frozen product and should be stored in your freezer.

Are all Sympli Products Frozen?

All our products are frozen to ensure that when you taste Sympli you get the same crispy and delicious taste, every single time! We want to make sure our customers can trust they will always get perfectly ripe snacks when they buy Sympli and freezing them helps us do this.


Where can I buy your products in Nigeria?

You can find Sympli in the frozen food section at Spar, Shoprite, The Fish Shop, Justrite, Prince Ebeano, Hartleys, Karma Mart, Pick n Pay, Grand Square, Blenco, Shop Perfect, Super Saver, Jendol, Easy Shop Super Mkt, Hutoos, Glamour, Yem Yem Superstores and many other trusted retailers. 😊 Please have a look at our Map to find your nearest stockists!

Is Sympli Available outside of Nigeria?

Yes! Sympli is now available in the UK, please have a look at our UK Map to find a Sympli outlet near you!

Can I buy directly from the factory?

You cannot buy directly from our factory but check our map for the retailer nearest to you!


Don’t factories, like food processing facilities, damage the environment?

We are passionate about the environment and the country we are in and therefore take our environmental impact incredibly seriously. Our Factory has switched from diesel to a 100% hybrid solar and natural gas power system and are always looking for new and innovative ways to minimize our footprint.

Is frozen food bad for you?

We take our products and rapidly freeze them at an exceedingly low temperature, many times faster than putting food into your freezer. This flash freezing process locks in vitamins, minerals and prevents decay so you can enjoy the same delicious taste without compromising on nutrition. In the industry, we call this technology IQF (Individual Quick Freezing).

How do I apply for a job at Sympli?

We are always looking for passionate people to join our team, please check our LinkedIn page to see if there are any open positions!

I have a new product idea that I really want Sympli to stock, how do I tell you?

We love hearing your suggestions and ideas! If you have a product, you would really like us to make, please head over to our contact page and let us know.

All our products go through rigorous developing, testing and quality checks, so the decision to launch new products will depend on meeting our strict criteria.